Trading conditions

Terms and conditions at Artitude

General information
Artitude A/S
Vestermarksvej 1
8800, Viborg
CVR: 28317204
Email: kontakt@artitude.dk

Prices

At Artitude, all prices are in Danish kroner and are stated incl. VAT and delivery. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold out items.

Payment

Artitude accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, Maestro, American Express, Applepay, Google Pay, Paypal, Union Pay and Shop Pay. Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.

Delivery

We ship to all of Denmark. Shipping prices from DKK 99. Goods will be delivered to the delivery address specified when ordering.
Your goods will be shipped with GLS.
NOTE: If there is no space at the delivery location, the package will be moved to the nearest delivery location, which you will be notified of.
If problems arise, please contact customer service.
Items are delivered every day of the week. Your item will be delivered 5-7 business days after ordering.

Right of complaint

There is a 2-year warranty period according to the Danish Sales Act. Our warranty applies to defects in material and/or manufacturing. You can have the product repaired, exchanged, your money returned or the price reduced, depending on the specific situation. The warranty does not apply to defects and damage caused by incorrect handling of the product. You can file a warranty claim within a "reasonable time" after you have discovered the defect/defect. Artitude will cover return costs within a reasonable amount.

For returns, complaints and exercising the right of withdrawal, please send to:
Artitude A/S
Vestermarksvej 1
8800, Viborg
Denmark

Cash on delivery shipments are not accepted.

Refund

If it is a refund, please include bank information in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal

There is a 14-day full right of return on items purchased in our webshop.
The period is counted from that day;
- Where you receive the order.
- Receives physical possession of the last item when it concerns an agreement for several different products, ordered in one order but delivered individually or in several installments.
- Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
- The first item in physical possession when it comes to regular delivery of goods over a specific period.
You must bear the return costs yourself.
Cancellation must be reported to us no later than 14 days after purchase and you must return the shipment no later than 14 days after cancellation. The notification must be given by email to kontkakt@artitude.dk. In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the item to us, please contact us to receive a return label by email.
The item must be returned to:
Artitude A/S
Vestermarksvej 1
8800, Viborg
Denmark

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Goods exempt from the right of resale

The following types of goods are not included in the right of withdrawal:
- Goods that are manufactured to the consumer's specifications or have been given a clearly personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Goods that, due to their nature, are inextricably mixed with others upon delivery.
- Goods where the seal is broken.
- Non-financial services provided, if the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that he thereby loses his right of withdrawal.
- Newspapers, periodicals or magazines, excluding subscription agreements for such publications.
- Agreements concluded at public auction.
- Goods that deteriorate or become obsolete quickly.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must enclose a copy of the order confirmation. The process will be faster if you also fill in and enclose our withdrawal form, which you will receive when you have exercised your right of withdrawal.
You bear the risk of the goods from the time you receive the goods until we have received them back.
We do not accept packages sent by cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, properties and functioning of the goods. In other words, you can try the goods as if you were trying them in a physical store.
If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.

Refund

If you regret your purchase, you will of course receive a refund of the amount you have paid to us.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for Artitude. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered user.

Complaints options - overview and links:

If you have a complaint about a product purchased in our webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Centre for Complaints Resolution
Carl Jacobsen's Road 35
2500, Valby
Denmark
Website: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: kontakt@artitude.dk